Our Vacation Rental Policies
Please carefully read the policies outlined below. If you have any questions - don't hesitate to call our offices or use our general contact form
Our Office Hours
- Mon: 9am - 5pm
- Tues: 9am - 5pm
- Wed: 9am - 5pm
- Thur: 9am - 5pm
- Fri: 9am - 5pm
- Sat: 9am - 5pm
- Sun: Closed
**Please note that all times listed are in EST. Also, hours may change due to holidays.
LOCATION FOR CHECK-IN: OUR OFFICE
Check-out is at 10am - Failure to do so will result in guest being charged for an additional night. Additionally, you are required to return all keys and pool bands to our offices. We thank you in advance for your cooperation.
All check-ins will take place at . If you are lost and traveling during open office hours, please stop and call us at 866-243-6111 for directions.
PAYMENT AND DEPOSIT POLICY
Short-term Rentals: A down payment of $500 is required for summer reservations, i.e., June, July, and August. A $300 down payment is required for off-season reservations (all other months). A down payment of $100 is required from each golfer per golf package. Down payments are due within 7 days of making reservations - only when paying with a personal check. Down payments are due the same day as the reservation is made when using a money order, Visa, MasterCard, AMEX or Discover. If payment is made by credit card, you must present same credit card at check in for verification. Regardless of how payment is made, all reservations require a valid credit card number on file to be presented at check in to ensure key return and damage security. Guests without credit card are required to give a cash security deposit of $300 at check in. Final payments are due 30 days prior to arrival — we accept personal, certified, cashiers checks, or credit card only for final payment.
Winter Monthly Rentals: A down payment of 30 percent is required for all monthly winter rentals reservations. Remaining balance will need to be paid 30 days prior to arrival. A $200 surcharge will be added to the balance of your reservation if you choose to stay ONLY in October or March. If you're staying 90 or more days, your reservation is tax-exempt.
*Minimum Stay Policy:
1 & 2 Bedrooms - 3 Nights
3+ Bedrooms - 4 Nights
June, July and August -6 Nights minimum for all units
(Summer stays must be between Saturdays)
*Minimum stay policy is subject to change.
*Holiday weeks have their own minimum stay policy, which may differ from the above.
*Certain properties may require a longer stay than specified above, as requested by the private owner.
A full refund, minus our $100 administrative fee, is given only if the cancellation occurs more than 30 days prior to your arrival date. If you cancel with less than 30 days until your arrival date, all money is forfeited. Ask your MBV vacation specialist about CSA Travel Insurance which may protect your vacation with coverages for trip cancellation, interruption or delays.
REPORTING HOUSEKEEPING ISSUES
If upon check-in you find that your rental property has not been cleaned to your satisfaction or discover any maintenance-related issues, please report them to our office within 24 hours of arrival.
DEPARTURE CLEANING AND LINENS
Linen fees are required and included in your rental rate. Linens for the beds include sheets, pillow cases, blankets and comforters. We also provide washcloths and towels for the bathrooms...
Departure cleaning service is included in the cost of all reservations. Condominiums that are left in excessively dirty condition can be assessed an additional $200 cleaning fee, which is determined by the housekeeping department. Renters are responsible for leaving kitchens in acceptably clean condition. All used kitchen items (ex. pots, pans, plate, utensils) must be placed in the dishwasher and turned on prior to departure.
APPLIANCE REPAIRS AND MAINTENANCE PROBLEMS:
Many of our units contain a variety of conveniences such as air conditioning, microwave, dishwasher, washer/dryer, refrigerator, hot tubs, pools and other amenities which receive an unusually high degree of use, especially during the summer season. Should any of these devices break down during your stay, please report it to us in a timely fashion and we will do our utmost to have it repaired as soon as possible. Unfortunately, we are unable to provide any refunds due to failure of appliances, hot tubs, pools, and other amenities during vacation.
DAILY MAID SERVICE
Additional housekeeping packages (3-day minimum) may be purchased at the following rates: 1 bedroom/$20 per day; 2 bedrooms/$30 per day; 3 bedrooms/$40 per day; 4 bedrooms/$50 per day; more than 4 bedrooms/$75 per day.
MINIMUM AGE REQUIREMENT
We reserve the right to rent to adults aged 25 years or more.
We do not allow pets in any of our rental properties, with the exception of our Star Haven Beach House.
Our properties are considered non-smoking—this includes rooms and balcony.
Every effort is made for accuracy of the above information, and we assume no liability for errors or omissions that may occur.